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SYIL CNC Service

Do you have a question about a repair or your warranty? Please submit the After Sales form. Do you need help with finding the right spare parts? Tell us!

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CNC service and repair

A SYIL machine is easy to install and is known for its durability. However, should there be an issue, SYIL offers you after sales service with swift and appropriate CNC service and CNC repair. We are always available for you through our hotline so that we can correct disturbances with a rapid, qualified CNC service action. Our English speaking CNC engineering team gives Skype, video and phone support for CNC machining center troubleshooting.

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Warranty for your CNC machine

SYIL warrants that your machine is free from manufacturing and material defects. SYIL machines have a one-year warranty starting from the date of purchase, based on normal use. The SYIL machine warranty covers defects in material and workmanship.

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CNC spare parts for your SYIL machine

At SYIL, we have a “zero obsolescence” policy; that means we provide parts for every SYIL machine tool we have ever made. Our extensive inventory in China enables us to achieve a service parts fill rate greater than 95%, meaning the CNC spare parts you need are on hand and ready for delivery.

Control spare parts, monitors, and related CNC components. We provide spares for CNC of FANUC, Siemens, Mitsubishi, and others. Spares such as cards of CNC, Power Supply Modules, Servo and Spindle drives, Servo and Spindle motors. Other accessories such as Pulsecoders/Rotary Encoders. CNC accessories for CNC machines: Top-quality parts and tools for milling wood, metal, and plastic. Cutters, vacuum tables, spray cooling.

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Here’s how we can serve you

Email

Send an email to info@syil.com and one of our engineers will reply to you.

Video

You can schedule a video call with one of our engineers to discuss your question face-to-face.

Chat

Check the chat icon on this website (located in the bottom right) and start your chat now.

On-site

In most of our markets, we have relationships with experienced on-site service engineers. Connect with us to know more.

Need clarification?

  • How long is the warranty period?

    We provide one year warranty on our machines no matter what controller you select. The time starts from the point it is on the boat and the title passes on to you. If you discover any quality issues with our machine, within your warranty period, we will replace the parts free of charge as long as you send the parts back to us. Your SYIL contact person will assist you.

  • Is there local support such as service contracts and breakdown callouts available?

    We offer remote support worldwide. Upon request, we organize local indoor/on-site services when needed anywhere in the world.

  • Is an installation service available?

    Being able to install your own machine is a huge cost saving. Most of our customers are able to do the installation themselves. In some cases, you do want the assistance of professionals. In the UK and the USA, will be able to offer installation services depending on your location. Get in touch to find out more.

  • Is training available?

    Of course! We are able to assist you in learning to use your machine even over the internet. For a fee, our experience engineers and trainers will be able to guide you and teach you what you need to know. From maintenance, installation, programming, and CAD, we can cover it all. Some more advanced topics may require specialist training which we are happy to arrange.

  • How can I order spare parts?

    You can fill out the form on this page or connect with us by chat, email, or phone. We ship spare parts from China to your door, anywhere worldwide.