FAQs

SYIL CNC Machine Questions and Answers

Looking for answers? Most questions can be answered instantly by searching our frequently asked questions. And of course, feel free to contact us anytime.

CNC Machine Questions

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FAQ

General

Where are SYIL products made?

SYIL machine tools are designed, manufactured and tested in our factories in China. Quality Assurance (QA) procedures for each machine are developed and controlled by our in-house engineering team. A SYIL employee audits the quality of every device at the factory before approving its shipment. Upon request, such audit can also be performed by an external auditor like, e.g., SGS. Components and accessories are either made by us or sourced from around the globe, including Germany, Japan, and Switzerland.

What can I expect for manufacturing quality?

You can expect every CNC machine to meet the highest international quality standards for CNC machinery. Naturally, each machine meets the specifications recorded in our inspection report. The castings are high quality. Be trusted that SYIL's castings come with consistent wall and web thickness. We use modern CNC surface grinders to perform the way grinding. Final fitting is completed by craftsmen using hand scraping techniques. Ballscrews are hand fitted and inspected. Electric motors are built to the highest standards at modern factories. All our new SYIL machines are painted with resin paint which adheres firmly to metal surfaces and is resistant to oil and cutting fluids.

Are service technicians available for service and maintenance?

At SYIL we offer remote support as well as local support. We have a network of dealers with global reach. Our China-based technical support team is available via phone or email. They can provide guidance on installation, troubleshooting, and when applicable component replacement. Kindly note that we aim to deliver durable and simple machines, with few problems and easy repairs. Nevertheless, in case there is a severe repair needed which you cannot do yourselves, we will help you find a local service solution. Please contact us in any case where you need such service.

Where can I find out about new products and other news from SYIL?

Subscribe to our blog, for regular posts, or subscribe to our monthly newsletters. You can also follow us on social media and YouTube.

FAQ

Sales and Shipping

When I request a quote, am I agreeing to buy the machine?

No, when requesting a quote, it is non-binding. The price listed on our offer is valid for 30 days, and at any time you can decide to proceed with the purchasing process or decide you are not going to buy the machine.

Are there any additional shipping costs?

The initial quotation provided by SYIL to you excludes shipping costs and duties from China to Australia. When you are interested in one of our machines, our sales team is always available to calculate an official quotation for you that includes door-to-door shipping to your place in Australia. 

How are the machines shipped?

All machines are shipped to Australia via sea freight. In most cases, we arrange shipment for our customers, as we have the expertise, the network and affordable shipping rates to any location in Australia.

What is the lead time on delivery for machines?

Our machines are ready for shipment from Shanghai within five working days upon fulfillment of agreed payment terms. Freight times vary based on the location of delivery. Generally speaking, we are looking at 4 to 6 weeks for any destination within Australia. Kindly ask us for a more accurate lead time when you request a quote.

Can I see a SYIL machine somewhere?

SYIL machines are in use by our customers in various cities in Australia. Some of them would be happy to demonstrate the SYIL machine to you. Kindly contact us to see if we can set up a demo for you. We also recommend you watch the videos about SYIL made by Aaron Powter from Melbourne on his YouTube channel.

What is the warranty process?

We provide one year warranty on our machines no matter what controller you select. The time starts from the point it is on the boat and the title passes on to you.

If you discover any quality issues with our machine, within your warranty period, we will replace the parts free of charge as long as you send the parts back to us. Please also read the entire warranty policy here.

FAQ

Technical and Support

Which controller should I buy?

This is by far the most common question we get from users. Ultimately it comes down to your budget and the availability of the correct power supply.

Mach 3: Only the X5 based machines can be fitted with Mach3 hardware. We can build them for single-phase electronics too. We do not support ATCs with Mach3 due to the inherent reliability issues with the software.

LNC 5800/6800: The Advantech LNC range of controllers is effectively a budget controller that has proven to be incredibly capable and reliable. With absolute servos and programmable logic, they are able to run any ATC without issues. Machines with the LNC suite can be made for single-phase but the spindle power will be limited to 2.2kW and you will need a 20-32amp dedicated breaker.

SYIL 22MA: A customized CNC control suite for the SYIL range of machines. Offers the same functionality as the LNC range but extends with a massive screen and other easy-to-use features. Required for 5 axis simultaneous or tool center point compensation work.

Siemens 808D Advanced: German engineering at a value price. The 808D offers great documentation, customizability, and a host of easy-to-use features. Comes with a 3-year warranty on all Siemens components once you register it.

Fanuc OI-MPF Plus: The top shelf controller. For those with the budget and need for the Fanuc name and reliability. Also comes with the long Fanuc warranty.

Can I use Mach3 or Linux CNC with the SYIL X7 machines?

No. The new SYIL X7 has been built with absolute servo systems in mind.

Which tool changer should I get?

The SYIL X7 has two types of ATC available. The standard Carousel type and the Arm type. The Carousel is more economical and takes 12 tools where the Arm type is lightning fast and takes 16 tools. Price is the main factor governing your choice here. Second, to that, maintainability is easier on the carousel type.

Can you help me with advanced customizations of the machine, e.g. integration with robots, new macros, and modifications to the PLC?

The answer to this one depends on what you are in need of. The factory will assist to some extent but it may be best if your local reseller assists locally. We have a number of specialist consultants that will be all to happy to assist.

Any customizations done after delivery through SYIL will be charged locally. If you modify you need to make customizations on your own, please ask your reseller beforehand. Alterations may void your warranty!

Can I source spares locally?

Of course! The usual components can be sourced very easily almost anywhere in the world. Your sales contact person at SYIL should be able to assist.

Are replacement parts available?

We stock all replacement parts in our warehouse in China and can provide fast air freight delivery to Australia if needed. In case you are looking for spare parts, the best is to contact our Technical Support team. It is our job to find a solution for you.

Is training available?

Of course! Even if you do not have a local SYIL reseller, we are able to assist you in learning to use your machine even over the internet. For a fee, our experienced engineers and trainers will be able to guide you and teach you what you need to know. From maintenance, installation, programming, and CAD, we can cover it all.
Some more advanced topics may require specialists training which we are happy to arrange.

Is an installation service available?

Being able to install your own machine is a huge cost saving. In some cases, you do want the assistance of professionals. Some local resellers, such as in the UK and the USA, will be able to offer installation services depending on your location. For other countries, we can arrange upon request. Get in touch to find out more.

FAQ

CNC Machine Price

Do you sell cheap CNC machines?

People often expect China is the go-to destination when you are looking for a cheap CNC machine. If you are looking for a cheap CNC machine, our quotes will probably disappoint you. SYIL's aim is to serve you with affordable CNC machine tools, meaning a device with a superb price/quality level.

Do you offer CNC OEM solutions?

No. SYIL purely focuses on its own brand of CNC machines. 

How do you ship my CNC machine?

SYIL machines are mainly built to order, and sometimes to stock. The CNC machines are shipped from our warehouse in China directly to your place in Australia.

All our worldwide shipments are completed with freight forwarding companies. They are familiar with all the details of shipping, customs clearance, port operations, and local delivery in your country.

How do I receive and install my CNC machine?

Your machine will be delivered in a box. After you remove the box you need to mount the device on a stand or desk. The CNC machine can be lifted using the eyebolt on the top of the column, or by using the thru holes in the base. The machine has also been developed and manufactured to allow disassembly, although user disassembly does have warranty consequences, so please review the warranty before any disassembly.

Kindly also refer to our Support Portal for additional information about the installation and commissioning of your machine.

How much does a CNC machine cost?

SYIL's product line stands for affordable quality. We offer a range of CNC machines. Our machines are built to order and shipped from China directly to customers worldwide. What does the CNC machine cost is our most asked question. To serve you instantly, we developed an instant quote calculator. These are the simple steps to take. Select your desired type of CNC machine by click on an image. The page will jump to the appropriate section, simply take it from there by clicking the button. A new tab will open where you can configure your machine to your requirements. Within 30 seconds you have your bespoke CNC machine price in your inbox. It is just that simple to get the answer to the question: how much does a CNC machine cost?

What is your cheapest CNC mill?

SYIL does not sell cheap CNC mills.

How much does a SYIL machine cost?